Oversee the merger of the ICT Sales Team and the ICT Administration Role.
Drive the revenue growth and profitability targets of all ICT Services and Solutions products in the SME and Enterprise Markets through maximising key partner relationships at an operational level.
Manage ICT Team (Maintenance, Kit and Admin) to retain and grown revenue stream & margin targets.
Engage with Key customers & support RFP’s and bid team as required
Liaise with Finance & MSS Manager at end of month to ensure billing & accruals are accurate
Achieve Cisco target renewal rate to maintain max services discount from Cisco
Work with Commercial Manager to maximise rebates from Cisco
Ensure services are attached at point of ICT sale
Work with sales, design, service desk and engineering to keep SR & RMAs to a minimum
Assist with training to service desk on on-going basis
Introduce incentive scheme for service desk to improve performance on SRs & RMAs
Work with Presales & sales on higher rebate value
Increase Commercial selling
Work with Sales Lead to monitor partner promotions
Proactively review Deal I.D.s with sales teams
Establish internal governance meeting schedule to include Business Teams
Working with the Commercial and Sales Leads to ensure that the MSS Target is managed and meeting quarterly targets.
Leading and shaping the team to ensure orders, invoices, and billing procedures are processed effectively and efficiently.
Continuous drive relating to potential changes and improvements regarding the development of systems and processes across ICT that support the management of ICT CPE sales and Maintenance Contract revenue and profitability.
Support the BDM/CSM/Sales Executive with queries and requests
Sample checking procedures to ensure compliance with ITIL and ISO 20000 standards
Support the achievement of eir business’s wider strategic, financial, operational and customer objectives.
Demonstrate ability to adapt to changing and dynamic line management and business demands
Maximise personal contribution to leadership of eirc Business and the group overall.