Care Centre Executive
Care Centre Executive Cork
About this Role|
Your Job Purpose
We aim to provide an excellent service to our customers through first line support. The successful candidate will have the ability to resolve a variety of contacts as defined by the business needs.
You will champion eir Customer Care through understanding the root cause of issues and consistently take ownership from initial contact to final resolution of customer contacts. While your priority will be to resolve the individual customer’s issue you should also highlight the opportunity for business improvement and deliver measured improvement to the customer journey.
This role requires flexibility, be prepared to undertake all elements of the role which may change from time to time depending on business needs.
|What is expected from the Role?|
Requirements for a Successful Application:|
Your Key Strengths